Quality Guarantee, Flower Arrangements, Online Ordering:
We take the utmost care and caution to provide only top quality products, so almost all quality issues are resolved prior to delivery. In the rare event you are not satisfied with the quality or the freshness of our products, please contact us within 48 hours of the delivery. After 48 hours it is very difficult for us to determine if the quality of the product was compromised prior to the delivery or if the quality was compromised after the delivery due to neglect or improper care. Rest assured, we will do everything we can to resolve any quality issues to your satisfaction. The resolution may include a replacement or refund depending on the circumstances in each individual case.
Please note that an order has not been scheduled for delivery unless you have received an email or verbal confirmation with a confirmed delivery date. Online orders are only for local delivery areas so we can insure quality service.
Questions About Your Order:
Please allow the time needed to deliver your order per the order page. If you have any questions about your order, please contact us. If we have any questions about your order, we will make reasonable attempts to contact you. If, for any reason, we cannot contact you and are unable to fill an order, you will not be responsible for the charge automatically generated to your card in the situation of an online order (it will be refunded to you), and we will attempt to notify you.
Substitution With Similar Items:
Please note, due to fresh flower availability and/or vase/container supplies, substitutions of equal value may be made to insure quality and timely delivery.
FREE LOCAL DELIVERY*
* On orders of $100 or more within the following local delivery areas:
- Boston
- Brookline
- Canton
- Dedham
- Dover
- East Walpole
- Jamaica Plain
- Medfield
- Needham
- Newton
- Norwood
- Roslindale
- Walpole
- Waltham
- Wellesley
- West Roxbury
- Weston
- Westwood
